digital film distribution

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FAQ

Frequently Asked Questions

[Translate to English:] Häufig gestellte Fragen

If you have any further questions not covered by this FAQ page, please feel free to send an e-mail to info@reelport.com.

 

  1. How can I submit my film?

    Please push the button "submit new film". If you are not registered yet, please create your personal account. We will then send you an e-mail with a password that will allow you to enter the online submission platform. There you will be able to enter the information that is necessary for submitting the film to the participating festivals. Finally you can either upload the film via the internet or send a DVD to reelport by mail.
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  2. Do I have to pay any submission fees?

    The first film submission is free. Every additional submission is 2 reels (2 EUR). If the festival has submission fees, the price is set by the festival.
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  3. How do I know that my submission has been successful?

    You can see the status of your submission in your reelport account. If you are in the edit-modus of a single film, select the section "festival submission". At the bottom of this page you see the list of the selected festivals including a the status.
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  4. How can I contact reelport?

    reelport GmbH, Kaiser-Wilhelm-Ring 7-9, 50 672 Cologne, Germany, info@reelport.com
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  5. How does the festival obtain my film file?

    As soon as your film has been uploaded onto our server, it will automatically be encoded into a festival preview (processed file). If the film file does not meet our required standards, an e-mail will be sent to you. Please note: reelport will only accept films in the format described below. Films that do not meet reelport's specifications will not be accepted.   • Accepted formats: .mp[e]g / .avi / .vob / .mov / .mp4 • Resolution: PAL and NTSC (as well as SECAM) 720x576/480/400px up to HD material of 1980x1080px • video bitrate (if possible) > 2MBit/s • 48kHz sound PCM (only uncompressed) / MPEG-2 audio / AC3 / AAC / FLAC / MP2 (if possible > 160 kBit/s) • Please note that we only accept multiplexed files (audio and video in one file). We also recommend to upload only progressive or deinterlaced footage. If you upload interlaced footage this will cause a bad quality of your processed file (festival preview). • UPLOAD: There is a maximum file size of 5 GB for each film.
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  6. Do I get informed if my submission has reached the selected festivals?

    You will not receive any confirmation from the festivals. Reelport or the festival will contact you if any problems have occurred.
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  7. Can I change the information that I have entered?

    Yes, you can. After having logged in, you can enter the info sheet of each film that you have submitted so far, and edit the information given. However, the changes will not be considered by the festivals that have already downloaded your film file and the info.
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  8. What shall I do if I have missed the submission period of a festival?

    If the festival extends the submission period, you will find the new deadline in the news section on the website. Otherwise you will have to contact the festival directly.
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  9. May I submit a film more than once to the same festival?

    No, festivals only accept one submission per film, if not stated otherwise in the regulations.
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  10. How long my film will be hosted on reelport?

    Reelport will host your processed file (festival preview) at least for 24 month. Please note that the source file will be deleted 2 weeks after you have uploaded the film. If you want your film file on reelport after the period of 24 month you have to upload your film once more. Please note that the anew upload of your film will be charged again with the upload fee 3 reels.
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  11. How long does it take to upload a film?

    This depends on your Internet connection and the size of your file. But it may take up to 24 hrs to upload a 2.5 GB file. So please be patient. If the upload bar does not even move one percent during one hour. There seems to be a problem with your upload.
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  12. My upload is complete but I can't watch my file!

    Don't worry. In a first step your file is uploaded. In a second step your file will be encoded by the Reelport Media Platform. This also takes a certain amount of time, depending on your file size, the quality of the encoding and the amount of parallel encodings done by our system. Thus it can take a few hours until your film file has the status "100% encoding complete". And only then your file is viewable.
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  13. Which film formats are supported?

    * .mp[e]g / .avi / .vob / .mov / .mp4 * Resolution: PAL and NTSC (as well as SECAM) 720x576/480/400px up to HD material of 1980x1080px * video bitrate (if possible) > 2MBit/s * 48kHz sound PCM (only uncompressed) / MPEG-2 audio / AC3 / AAC / FLAC / MP2 (if possible > 160 kBit/s) * Please note that we only accept progressive and multiplexed files (audio and video in one file). If you upload interlaced footage this will cause a bad quality of your encoding. * UPLOAD: Please also note the max. file size is 5 GB for each film!
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  14. Should the film file have subtitles?

    Please note that if the original language of you film is other than english you should integrate english subtitles into the image. (render subtitles from DVD into the film file with handbrake.fr)
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  15. How can I add english subtitles into my film file?

    Use the software handbrake.fr to add subtitles form a DVD as 'burned in' subtitles into your film file.
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  16. How do I convert film files with handbrake.fr?

    1. Select the film file you want to convert. 2. Select the codec h264, the file type mp4 and the target path of your file. 3. Enter a video bitrate higer than 2000 kbs, for audio higher than 192 kbs 4. Check the boxes for '2-pass encoding' and 'turbo first' - this will reduce the time of rendering 5. Select the framerate (FPS) - recommended 'Same as source' 6. Go to 'picture settings' and check the encoding resolution of your file (aspect ratio). Maybe you have to turn off the automatical cropping if you want the handbrake to keep the black bars of your film file. 7. If you have interlaced footage select the filter (Deinterlace - slow) 8. To add subtitles form a DVD hard encoded into the film file you have to select the subtitles track - english is recommend - and to check the box 'burned in'.
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  17. How can I deinterlace film files?

    If you have a digital video file with interlaced footage you have to convert a film file with progressive fields. Use 'handbrake.fr' or 'mpeg stream clip' by using the 'deinterlacing' option or filter - both fields will be rendered into one then - to create a non-interlaced film file.
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  18. What is interlacing in film files?

    Interlaced video files are consisting of two fields (odd and even fields) in each frame, which are displayed quite fast one after one to show a complete picture. It has been developed at the beginning of broadcasting to decrease the bandwidth and to reduce flickering of the footage on TV. Nowadays interlaced videos are still common. For example a lot of new file types like HDV material is also using the interlaced video technic. You will aware of interlaced material on a computer screen if the image is showing stripes while the filmed object is in motion. Due to interlaced video files are not working properly on a computer screen - terrible quality - we accept only progressive or deinterlaced film files.
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